Refund Policy

If you are charged for a service based on delivery confirmation from our service partner, but the service was not actually provided, you are entitled to a full refund.

It is your responsibility to report such cases within 24 hours of the scheduled service time by emailing us at info@hometick.me. Reports received after 24 hours may not be eligible for a refund.

All refunds, including those related to service delivery disputes, will be processed at the discretion of Hometick. Refunds may be:

• Issued back to your original payment method, or
• Credited to your Hometick account wallet for future use, as determined appropriate by the Company.

Refunds will generally be processed within 5–7 working days.